Effective Date: July 30, 2026
 

ELH Inspections LLC (“ELH Inspections,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us.
 

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, contact us, request an inspection, make a payment, or subscribe to our communications.

Website: www.elhinspections.com
Email: info@elhinspections.com
Location: Rochester, New York
Service Area: Greater Rochester and surrounding communities in New York State
 

1. Information We Collect

We may collect the following information:

Information you provide directly

• Your name, email address, and telephone number.

• Property addresses and information related to inspection requests.

• Details you provide through contact forms, scheduling requests, or other communications.

• Information needed to prepare inspection agreements, reports, and invoices.

• Newsletter subscription information.

• Other information you voluntarily provide when communicating with us.

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

• IP address and approximate geographic location.

• Browser type, device type, and operating system.

• Pages visited and time spent on our website.

• Website interactions and referral sources.

• Cookie identifiers and other analytics information.

We use website analytics and advertising technologies to understand how visitors use our website and evaluate our marketing efforts.

2. How We Use Your Information

We use the information we collect to:

• Respond to questions and service inquiries.

• Schedule and provide home inspection services.

• Prepare inspection agreements, reports, invoices, and related documentation.

• Process and track payments.

• Communicate with customers about appointments and services.

• Send newsletters, maintenance tips, and promotional communications when you have subscribed or otherwise provided appropriate consent.

• Improve our website, services, and customer experience.

• Measure advertising performance.

• Maintain business records and comply with legal obligations.

• Protect our website and business from fraud, misuse, and security threats.

We do not sell customer contact lists or inspection reports.

3. Website Analytics and Advertising

Our website uses or may use the following services:

Google Analytics

Google Analytics helps us understand website traffic, visitor behavior, and how people find and interact with our website.

Google Ads

We use Google Ads tracking to measure advertising performance and understand actions visitors take after interacting with our advertisements.

Facebook and Instagram

We maintain business accounts on Facebook and Instagram and may use Meta advertising and measurement technologies, including the Meta Pixel, to understand advertising performance and reach relevant audiences.

These services may use cookies, pixels, or similar technologies to collect information about website visits and interactions.

Depending on your browser settings, location, and applicable privacy choices, some of this information may be used for advertising measurement or personalized advertising.

You can manage certain tracking preferences through your browser settings, our website's cookie controls where available, and the privacy settings provided by Google and Meta.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support website functionality, analyze traffic, and measure advertising effectiveness.

Cookies may include:

Essential cookies: Necessary for website security, functionality, and basic operation.

Analytics cookies: Help us understand website traffic and visitor interactions.

Advertising cookies: Help measure advertising performance and may support advertising personalization or remarketing.

You can control or delete cookies through your browser settings.

Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using nonessential cookies or similar tracking technologies.

5. Online Payments

Payments for our services are processed through Square, a third-party payment processing provider.

When you make a payment, Square may collect payment information, including credit card details, billing information, and transaction details.

ELH Inspections does not receive or store complete payment card numbers through its website.

Square processes payment information according to its own privacy and security policies.

We may retain payment confirmations, transaction records, and invoice information for accounting, customer service, and legal purposes.

6. Email Newsletters and Marketing Communications

Visitors may subscribe to receive newsletters, seasonal home maintenance reminders, educational information, and occasional updates about our services.

When you subscribe, we collect your email address and any additional information you voluntarily provide.

We use this information to deliver the communications you requested.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those messages or by contacting us at info@elhinspections.com.

Unsubscribing from marketing communications will not prevent us from sending necessary communications related to an inspection, payment, or existing customer relationship.

We do not automatically treat an inspection inquiry or booking as consent to receive marketing emails.

7. Sharing Your Information

We may share personal information with service providers when necessary to operate our business.

These providers may include:

• Website hosting and management providers, including Wix.

• Payment processors, including Square.

• Website analytics and advertising providers, including Google and Meta.

• Email marketing and communication platforms.

• Scheduling, inspection reporting, and business management software providers.

• Professional advisers and service providers assisting with accounting, legal, or business operations.

We share information only as reasonably necessary for the relevant business purpose.

We may also disclose information when required by law, legal process, or to protect our rights and the safety of others.

We do not sell inspection reports or customer contact lists to real estate agents, advertisers, or unrelated third parties.

8. Inspection Reports and Customer Information

Inspection reports may contain personal information, property details, photographs, and findings related to a specific property.

We handle this information as part of our professional inspection services.

Inspection reports are provided to the client and may be shared with other parties when authorized by the client or otherwise permitted or required by law.

We do not publicly publish identifiable customer inspection reports without appropriate authorization.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information.

However, no website, internet transmission, or electronic storage system can be guaranteed completely secure.

We encourage visitors to avoid submitting sensitive financial information through general website contact forms or unsecured email.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services.

• Maintain inspection and business records.

• Meet applicable legal, tax, and regulatory requirements.

• Resolve disputes and enforce agreements.

• Fulfill other legitimate business purposes.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.

11. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you.

We will review requests and respond as required by applicable law.

Certain records may need to be retained for legal, regulatory, contractual, or legitimate business reasons.

You may also:

• Unsubscribe from marketing emails.

• Adjust your browser's cookie settings.

• Use available website cookie preference controls.

• Manage advertising preferences through Google and Meta.

To submit a privacy request, email info@elhinspections.com.

12. Third-Party Websites

Our website may contain links to external websites, including social media platforms, payment services, and other resources.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage visitors to review the privacy policies of those services.

13. Children's Privacy

Our website and services are intended for adults seeking home inspection services and related information.

We do not knowingly collect personal information from children under 13.

If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable laws.

Any updates will be posted on this page with a revised effective date.

15. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

ELH Inspections LLC
Rochester, New York
Email: info@elhinspections.com
Website: www.elhinspections.com